Monday, August 1, 2011

Manufacturing Flaw in Kayli Boob Mousepads

Hey Folks,

Got some unfortunate news to share...which those of you who purchased the Kayli Boob Mousepad may already be aware of. Apparently, over time, the gel area (the boobs) of the mousepad begin to curl a bit from the base of the mousepad. At first, I thought this was a fluke because my own mousepads did not exhibit this problem. I know now that it probably has something to do with exposure to oxygen because most of my stock is stored in boxes which are, in turn, stored in a closet. After taking a look at similar commercial mousepads and even the Kayli Boob Mousepad prototypes the manufacturer sent me, I think the problem can be chalked up to the lack of the inclusion of a stiff back plate between the gel and the rubber bottom of the mousepad.

Most aggravating of all is the fact that the two prototypes that were sent to me, which are the ones I look at on a regular basis because the others are stored, do not exhibit this problem and have the back plate included. Check out the following images:

Top to Bottom: Prototype, Retail Version, Retail Version
w/ AAA Battery for Gap Scale, Record of Agarest War Pad.

As it turns out, if you actually place your wrist on Kayli's boobs, the pad lowers to a normal shape and appears to be perfectly functional as a gel filled, wrist support mousepad and may not even bother some people. However, the design flaw is unacceptable to us and we sincerely apologize for it. I feel very terrible about this and while the manufacturer is entirely at fault for screwing me over with badly manufactured pads, I'm entirely responsible for the stock I've sold to our customers.

All said, here's my three step process for addressing this problem:

Step 1: Those who already purchased the mousepad are eligible to receive any two items from the IITS Store (not including the mousepads) free of charge. I know, some of you own everything we have...but please feel free to give these items to a friend. Also, keep reading!

Step 2: The remaining mousepads will be sold at a $20 discount (for a total of $25 after shipping) at the IITS Store to help pay for Step 3.

Step 3: I will begin the process of finding a competent and reliable manufacturer for flaw-free Kayli Mousepads.

Additionally, everyone who purchased a mousepad before today will be eligible for a free replacement mousepad which will be mailed to you when they are complete.

Islands in the Sky is a independent, self funded operation but we understand that our faithful fans and customers are the lifeblood for our project and despite the difficulties this process will create for us, your support is all important to us and nothing is worth losing that over.

For instructions on how to get your free stuff, please look for a forthcoming post. For those of you who don't mind the flaw and want to get a discounted pad, please wait for the IITS Store to to display the new price before purchasing.

Finally, just so you know, the process of having to get the pad made was very involved and took quite a long time...therefore I cannot guarantee a date for when the new pads will be made. Rest assured, I'm on the task. Thanks for your understanding, guys and gals. We'll do our best to get this fixed as soon as we can.

- Joseph

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